Pick-up instructions
- HOURS: 8AM TO 8PM 365 DAYS
- SELF SERVICE PICKUP AND RETURN
- PLEASE BRING SOMEONE TO HELP YOU LOAD YOUR SCOOTER
- VISIT LOCATION, CHOOSE SCOOTER, TEXT YOUR SCOOTER #
ADDRESS
16354 Windy Creek Dr
Monument, CO 80132
Click “view larger map” for directions. This is your pickup & return address. Please do not return to another location
PARKING
If possible, please park in our driveway, not in the street.
FOLDING YOUR SCOOTER
1. Lift lever
2. Pull down
3. Push lever to side to unlock
HOW TO PICK-UP/RETURN
Please drive to 16354 Windy Creek Dr. We’ll have several scooters on our covered front porch. You won’t meet with anyone and won’t need to wear a mask. Once onsite, please follow steps 1-3 below:
Choose the scooter model you reserved online. STANDARD or ALL-TERRAIN
There may be several scooters to choose from. Please choose what you like best. Standard Models (flat seat or contoured seat)
All-Terrain Models (quad or 3-wheel)
Pickup Scooter
You received a text message from 208-408-1888 that brought you to this web page. Once you’ve chosen a scooter reply to that message with your scooter #. Your scooter # is located on the handlebar pole. You’ll get a confirmation text
Return Scooter
When you return your scooter please FOLD IT and WIPE DOWN then reply again to 208-408-1888 with your scooter #. This will complete your rental and you’ll get a confirmation text and email receipt. Please fold it so no one else grabs it before we sterilize it. This helps protect our customers. Thank you!
Your scooter will auto-renew 28 days after your start date. If you don’t want to renew please return it by 8PM on your renewal date. Your renewal date was sent to your email but you’ll get an SMS reminder at 8AM the day of renewal. All scooters must be returned to your original pick-up location because each location has separate ownership. When you return your scooter please reply via SMS with your scooter # to check it back in because our rental process is fully automated. Important: Automated billing does not stop until you return the scooter and text your scooter # again (to automatically check it back in). Due to Covid-19 we request that everyone returns their scooter clean and wiped down with disinfecting wipes to minimize the risk to our family. Thank you!
Need help? If you’re having problems or need assistance please call our support line at 719-299-1945
Thank you so much for supporting our company and our college fund. We really appreciate it and we hope this helps you in your time of need. JUST SAY NO to drugs and crutches!
The Urban Family
